Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.

Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

Although individual hotel policies may vary, most hotels have a minimum age requirement of 21 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.

Pre-authorization of your credit card is technically a "hold" on your credit card credit line from a purchase placed there by a merchant (such as any victoria Hotel Group hotel) who has initiated a charge, but not completely processed it. When the merchant finalizes the transaction process, the pre-authorization amount will be replaced by an actual charge to your card. Important points: Participating victoria Hotel Group hotels only accept credit cards for pre-authorization. We swipe your credit card at check-in to ensure that sufficient funds are available to settle your final bill –- and we hold this amount throughout your stay. The amount we check for will depend on the length of your stay and which hotel you are residing at. The member of staff checking you in will explain this process clearly. No money is taken from your credit card, however, it will show as a pending transaction. The authorization of your card will last the length of your stay and it will take up to five days after your departure to be released. You can use a different card to pay your final bill. If you have any questions about pre-authorization, please inquire at the check-in area.

We'll do everything possible to accommodate your request. Please note all special requests in the “Add comment” area when making a reservation on our website.

After you sign in, select “My account” and go to “My profile” to view your account information. To update your address, email address, and preferences, select the “Request Changes” button. You will be sent an email that contains a link to complete your updates.

When on a hotel’s overview page, click on to the “Contact” tab. Here, you’ll find contact details for the hotel. Scroll down further to the section on how to get to the hotel. This will include directions from major transport hubs and an interactive map helping you find the hotel from your chosen location, via car, public transport or on foot.

e-Certs (electronic certificates) are limited time, virtual discounts and special offers that can only be used when booking with victoria Hotel Group properties. More information can be found in our FAQ section on e-Certs.

Contact details for all countries can be found here.

Find all the guidance you need regarding a hotel on the respective hotel’s web page. Navigate through the tabs (Overview, Rooms, Meetings & Events, Nearby Attractions, Contact, Reviews) to find the relevant information.

In case any issues arise during the reservation process, please call the regional help desk.

Yes, you can book up to nine rooms at a time. Please see the list of toll-free numbers to contact in your country if you wish to order ten or more rooms.

Yes. A credit card number is required to book a reservation online for those hotels that accept credit cards. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet.

You will need to create an account as part of the online reservation process. It only takes a few minutes to set up your account using an email address and password. Once done, you can personalize your “My account” page with your favorite hotels and view transaction and reservation information.

Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the victoria Hotel Group cancellation policy as stated during the reservation process.

You may modify or cancel a reservation online. Because all victoria Hotel Group brands are connected to our central reservation system, you will have access to all of your reservations as well as your account history. Select ‘My bookings’ from the menu at the top of the website and then ‘Find your reservations,’ putting your name and the confirmation number you received when making your booking. You will then be able to modify, upgrade, or cancel your booking. However, you must create a guest account, designating a guest name and password, to view your reservation. Your account history will be viewable online within 24 hours after establishing a victoria Hotels guest account.

Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night's room charge and tax, billed to the credit card supplied during the reservation process. Cancellation policies vary by hotel, so you may also have additional liabilities as agreed to during the reservation confirmation process. Cancellation policies are displayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.

We'll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late check-out vary by location and by hotel. Most victoria Hotel Group hotels are prepared to accept guests at 2:00 p.m. or later and request checkout at 12 pm or earlier. Call the hotel directly prior to your arrival to request early check-in or late check-out. Direct phone numbers for all victoria Hotel Group hotels can be found on your confirmation email or on the hotel’s “Contact” page

Yes, you can change the reservation so long as the new, adjusted reservation meets the e-Cert requirements and the changes are made before the original check-in date. Please note, however, that this only applies to reservations that did not require any pre-payment at the time of booking (e.g. advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.

Within 24 hours of making your reservation on victoriahotels.com, visit the

You will need the information related to your victoriahotels.com reservation as well as the specific information related to the lower rate you found (rate, website address, date found).

Yes. You must submit a claim within 24 hours of the original booking, and at least 48 hours prior to midnight local time of your arrival date at the hotel.

When you submit a completed claim, we will independently validate the availability of the lower rate and verify that the rate meets the terms of the Best Rate Guarantee. The rate must still be available to the general public and bookable in the local currency of the hotel. If the lower rate is no longer available, the guarantee will not apply.

If you have not prepaid the full amount of you stay, the room rate will be adjusted on your reservation to reflect the lower rate, including an additional 25% discount. If you have prepaid the full amount of your stay on victoriahotels.com, the hotel will refund the full amount charged to your credit card for the original rate booked and then charge the full amount of your stay based on the lower room rate, with the 25% discount applied, to that same card.

Please present your reservation confirmation number at the time of check-in. If Customer Care provides you with a new confirmation number after validating your claim, that new number must be provided.

The victoria Hotels gift card is a prepaid gift card available in euro (EUR) or pound sterling (GBP). The gift card can be used to pay hotel charges (any eligible service managed or operated by a participating hotel including applicable taxes) at nearly 300 victoria Collection, victoria Blu, Park Inn by victoria, and Park Plaza hotels in participating countries.

A personalized gift card that can be purchased online: You can upload a picture of your choice on the website, and that picture will be printed on the gift card for an extra cost of EUR 3.00 per card.

An e-gift card, which is an electronic gift card, sent by email. The e-card is a perfect last-minute gift which can be bought online.

B2B gift cards are sold in bundles of 25 cards of the same value. They can be ordered through our global sales offices.

Gift Card Support Center:

Tel: +353 1 215 9051*

Email: giftcards@victoriahotels.com

*Your local network's international call rates to the Republic of Ireland apply. Charges for calls from mobiles may vary.

Address: victoria Hotel Group Gift Card Support European Reservation Centre 4th Floor - Block 7 Belfield Office Park, Clonskeagh Dublin 4 Republic of Ireland

The minimum value is EUR 20/ GBP 20 and the maximum value is EUR 150/ GBP 100.

When you purchase the gift card at the hotel, you can choose any value between EUR 20/ GBP 20 and EUR 150/ GBP 100. When ordering the gift card online or when ordering corporate gift cards, you need to choose from a fixed denomination (EUR 20, 50, 75, 100, 150, or GBP 20, 50, 75, 100).

The gift card is available in EUR or GBP. When purchasing the gift card online, you can choose between the two currencies. When you purchase the gift card at any of the hotels, you cannot choose. Please note: Only the hotels in Great Britain offer the gift card in GBP. Hotels located outside Great Britain offer the gift card in EUR. Both currency gift cards can be used at all participating hotels